• International Contact Center Expo & ConferenceOctober 25 - 27, 2010 * Marriott Doral Golf Resort & Spa, a Marriott Resort 4400 NW 87th Avenue, Miami
  

North America

Canada

• Call Centre Week CanadaSeptember 13 - 16, 2010 * Sheraton Toronto Airport, Toronto, Canada
  

U.S.A.

• Customer Feedback WeekSeptember 20 - 22, 2010 * Hilton Rosemont/Chicago O'Hare,Rosemont, IL
  

• International Contact Center Expo & ConferenceOctober 25 - 27, 2010 * Doral Golf Resort & Spa, Miami, FL
  

• Call Center for Financial ServicesNovember 15 - 17, 2010 * Venue to be confirmed, Dallas, TX
  

• Government Call CenterDecember 06 - 08, 2010 * Venue to be Confirmed, Washington, D.C. Metro Area
  

• 6th Call Center Week SummitJanuary 24 - 27, 2011 * Venue to be confirmed, Orlando, FL
  

• 12th Annual Call Center Week June 13 - 17, 2011 * Planet Hollywood Resort & Casino, Las Vegas, NV
  

Europe

Monaco

• Customer Experience ExchangeNovember 15 - 17, 2010 * Le Méridien Beach Plaza, Monte Carlo, Monaco
  

U.K.

• Customer Experience Management in TelecomsJanuary 24 - 27, 2011 * Venue to be Confirmed, London, UK
  

• Executive Customer Contact ExchangeMarch 28 - 30, 2011 * London, UK
  

Australia/Nz

Australia

• Customer Self-Service 2010December 01 - 03, 2010 * Sydney, NSW
  

• Field Service & Workforce Mobility 2011March 23 - 24, 2011 * Sydney, NSW
  

Asia

India

• Call Center Technology and Communication IndiaNovember 29 - 30, 2010 * Radisson Suites Gurgaon, Gurgaon, India
  

Malaysia

• Customer Experience Asia 2010September 14 - 15, 2010 * Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
  

Thailand

• 6th Annual Prepaid Mobile SummitJanuary 25 - 26, 2011 * Venue to be Confirmed, Bangkok
  

Middle East

United Arab Emirates

• Training Course: Transforming Service DeliveryOctober 18 - 19, 2010 * Media One Hotel, Dubai, UAE
  

• Government Contact Centres Summit Middle EastDecember 12 - 15, 2010 * Yas Island Rotana Hotel, Abu Dhabi, UAE
  

South America

Brazil

• Gestão por ProcessosJanuary 26 - 28, 2011 * São Paulo, SP