Welcome to the 2012 Executive Customer Contact Exchange

In today’s volatile economic climate, Global and Regional Heads of Customer Service, Operations and Contact Centres from leading international brands are seeing operational efficiency move higher up the business agenda than it’s ever been. It is however the balance of improving efficiency with the delivery a consistent multi-channel service, a high quality customer experience and increased sales that poses the greatest challenge for service leaders.

Furthermore, successfully meeting customer demands and maximising organisational profit relies heavily on an organisations’ ability to effectively engage, motivate and reward their people, deliver continuous service improvements, and select the right technologies that will drive business results, fast.

The 12th Annual Executive Customer Contact Exchange is taking place in Ireland on 16-18 April 2012 and offers the world’s most advanced customer service and experience leaders, from across a range of B2C and B2B organisations, a unique opportunity to discuss strategies and solutions to these critical issues in a frank and open environment.

Cutting edge-case studies, controversial debates and structured networking round out an exciting three day agenda. Space is limited to just 80 attendees so please enquire today to find out if you quality to attend.