Carol Wyatt
Vice President, Global CRM Services
HP Enterprise Services

Derek Williams
Chief Executive
The WOW! Awards

David Perrotta
Senior Director, Customer Experience & Culture
Vodafone Romania

Kim Bright
Global Programme Director, EMEA Customer Service & Support
Microsoft

Michel Driel
Senior VP and Head of Retail Customer Contact Centres
ABN AMRO Netherlands

Lydia Campbell
General Manager
British Gas

Gabi Guedj
VP Customer Services
Gilat Satcom Networks

Alexander Hamel
Director of Customer Service
T-Mobile Netherlands

Victoria Sherston
Head of Customer Service
Laithwaites Wines

Gökhan Alakus
Senior Vice President, Contact Centre
Deniz Bank

Francesca Rae
Director Customer Service Centre
Cable & Wireless

Sarah Thomas
Head of Customer Service Development
Eurostar

Lee Mostari
Head of Customer Experience & Voice of the Customer
T-Mobile

Karen Tiltman
Customer Service Director
American Express

Jo Causon
Chief Executive
Institute of Customer Service

Professor Morris Pentel
Chairman
Customer Experience Foundation

Richard Snow
VP & Research Director Customer and Contact Centre
Ventana Research

Peter Massey
Managing Director
Budd UK

Emma Bailey
Former Customer Service Leader, Parcelforce Worldwide & Director
Maple Business Consulting

Michael Hoffmann
Manager for Integrated Contact Center
Microsoft Corporation

Paul Byrne
EMEA Continuous Improvement Director
Sitel

Pascal Baker
Director of sales, MphasiS UK
an HP Company

Naomi Kasolowsky
Senior Director, EMEA
Satmetrix

Rowland Adshead
Commercial Director
EMEA, Fizzback

Tommy Geary
Director, EMEA Business Operations & Customer Care
Dell – top rated speaker, European Contact Centre Exchange 2008

Stephen Morris
Head of Viewer Services
ITV

Vincent Vanden Bosche
President
European Confederation of Contact Centre Organisations

Emma Bailey
Former Customer Service Leader, Parcelforce Worldwide & Director
Maple Business Consulting – top rated speaker, Customer Experience Exchange 2008