Why Attend

Through carefully selected keynote addresses, structured networking activities, intimate boardroom style discussions and one-to-one meetings with leading solution providers, find out how to:

  • Design and deliver the right multi-channel contact strategy that meets your customers’ needs
  • Streamline, consolidate and integrate operating processes without impacting your customers’ experience
  • Ensure your outsourcer delivers the service your customers expect and the one your brand promises
  • Maximise performance and profit from your people by empowering your workforce to drive change from the bottom-up
  • Propel customer satisfaction scores to new heights by creating a customer obsessed culture
  • Extract maximum value from the latest contact centre solutions including social media, mobile CRM, cloud computing, Web 3.0 and unified communications

What past delegates have said about Customer Management IQ events:

It was a fantastic customer experience!
Lidia Stefanowske, Easyjet
Fantastic experience - given me enough ideas to scope the next 18 months worth of work to deliver customer experience objectives
Lee Mostari, T-Mobile
I was surprised how much I learnt from hearing from different industries. I found it interesting and challenging – a great learning opportunity
Ivonne Brauberger, Director Reservations Europe & Pacific, American Airlines
Excellent event with very good presentations. I particularly valued the time you built in for networking which made it a hugely valuable experience
Peter Fisher, Parcelforce Worldwide
I took away several key ideas to implement at my company
Michele Watson, Match.com
A unique networking opportunity where customer is at the top of the agenda where it should be
Emilie Smith, Orange Business Services
A great insight into all aspects of the challenges and solutions involved in contact centres
Paul Maisey, Ramada Jarvis
Well organised, very professional - absolutely stunning!
Sharon Harrison, Nedbank Ltd
Excellent (needed only 1 word)
Gabi Guedj, Gilat Satcom

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