Driving & Capitalising on a 360° View of the Customer: Knowledge – Service – Performance – Profit

Tailored for those driving strategic growth across regional and global contact centres, the unique Exchange format provides Contact Centre, Customer Service, Customer Experience, CRM & Customer Strategy Executives with the, the opportunity to tackle key challenges in an open and frank discussion forum.

With only 100 seats available on an invitation-only basis, please enquire here to find out if you qualify.

First 5 registrations will receive a signed copy “WOW! That’s what I call service!”

Your World-Class Speaker Panel

  • Chairman

    HALES-Don Don Hales
    Founder and Chairman of Judges
    the National Customer Service Awards & National Sales Awards

  • Keynote Speakers

    BRIGHT-Kim Kim Bright
    Global Programme Director, EMEA Customer Service & Support
    Microsoft
  • PERROTTA-David David Perrotta
    Senior Director, Customer Experience & Culture
    Vodafone Romania
  • Michel-Driel Michel Driel
    Senior VP and Head of Retail Customer Contact Centres
    ABN AMRO Netherlands

Find out more about the 28 Customer Contact Experts who will be on hand to facilitate discussion & debate at the Executive Customer Contact Exchange

Why attend the Executive Customer Contact Exchange?

Through carefully selected keynote addresses, structured networking activities, intimate boardroom style discussions and one-to-one meetings with leading solution providers, find out how to:

  • Design and deliver the right multi-channel contact strategy that meets your customers’ needs
  • Streamline, consolidate and integrate operating processes without impacting your customers’ experience
  • Ensure your outsourcer delivers the service your customers expect and the one your brand promises
  • Maximise performance and profit from your people by empowering your workforce to drive change from the bottom-up
  • Propel customer satisfaction scores to new heights by creating a customer obsessed culture
  • Extract maximum value from the latest contact centre solutions including social media, mobile CRM, cloud computing, Web 3.0 and unified communications

Call_Centre_4



Get involved!

If you’d like to facilitate a discussion at the Executive Customer Contact Exchange, call me directly on +44(0) 207 368 9300 or email abigail.stern@iqpc.co.uk - it would be great to hear from you.

Your 2010 Advisory Board Members:

  • Tommy Geary, Director, EMEA Business Operations & Customer Care, Dell – top rated speaker at European Contact Centres, 2008!
  • Stephen Morris, Head of Viewer Services, ITV
  • Vincent Vanden Bosche, President, ECCCO
  • Emma Bailey, Former Customer Service Manager, Parcelforce Worldwide – top rated speaker at the Customer Experience Exchange 2008!

Plus, don’t miss - brand new for 2010!

  • Specialist break-outs for Finance, Telco, B2B & Social Media
  • Market Trends Panel - led by key industry experts, stay up to date with what’s new - cloud computing, mobile CRM, social networking, unified communications, web 3.0 and more!

Sponsors Media Partners
_sponsors Animated 2009 Media

[ Register Now ]