What does the Future of the contact centre mean for your customers, technology & agents?

With the rise of chatbots and AI in customer service, how do you keep the human element in your digital interactions? How do you engage your agents to develop new skills that are required to support new customer behaviours? These are questions that drive the dreaded question: are contact centres going to be relevant in 5-10 years time? As more and more, businesses are turning to self-service channels and reducing telephony contact, this question needs to be addressed as quickly as the rate at which technology is moving.

The 2017 Executive Customer Contact Exchange will bring together 80 C-level executives and VPs/Directors of Customer Service with their peers plus a host of industry leading solution providers to discuss the very topics that will be changing the face of the contact centre as we know it!

Join us to get the cutting edge vision on the customer service sector from those companies that are leading innovation and change.

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Europe’s Leading Customer Content Event for Senior Executives



Onsite Delegates










2016 featured speakers included:

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Topics of discussion


Future of the contact centre


Making every customer journey count towards winning share of mind


Employee engagement within the contact centre


Driving an omnichannel care environment for the anytime, anywhere, any-channel millennial

What our delegate & sponsors had to say

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